Q&A About Online Casinos 
At the start of their online gaming journey, new players face a wealth of information and terms. Unfortunately, not all is always clearly explained, leading to various general questions we often hear from so-called “newbies”. In this article, we present you with some of the most frequently asked questions, as well as the answers to them.
Quite a few countries prohibit online gambling by law or regulations. Where it is allowed, there will be legal gambling ages, generally between 18 and 21. If you are old enough to gamble online, make sure to check if it’s allowed in your country before signing up at a casino.
After registration, you may receive an email from an online casino customer service asking you to go through the ID verification process or KYC (Know-Your-Customer).
📍 Online casinos do this for four main reasons:
- to verify your age that you are old enough to gamble
- to check if you are not a problem gambler (self-excluded)
- to confirm your identity
- to check that you are not committing a crime (money laundering, carding etc.)
📍 Suitable documents for the check:
- Picture of passport or driving licence
- Utility bill or bank statement which shows your address (no older than 3 months)
- Picture of debit or credit card
Always provide accurate information when you register at a casino site, as any misleading or incorrect information can lead to problems with your verification. Any submitted documents must be clearly readable, with all four corners visible. Also, remember to hide a security number on your card’s back and digits from 7-12 on the front to leave only the first 6 and last 4 digits visible!
📍 Benefits of early casino account verification:
Early verification of your account will save you time and possible issues with potential withdrawals. The joy of getting a big win can be then quickly overshadowed by the verification process. Hence, we recommend that you go through it as soon as you make an initial deposit or even before that. This will save you from waiting extra time for your verification process to be completed when you make a withdrawal.
There are still online casinos around that intend to delay the verification process so that you can make a few more bets and maybe lose part of your winnings.
Shady online casinos use this tactic to keep the player’s winnings in the house as long as possible or in their entirety should the player reverse and squander it while waiting for the KYC process completed. The best is to never reverse any submitted withdrawals!
If there is a cardinal sin for players at online casinos, it is the opening of multiple accounts! Detecting more than one account associated with one player will result in confiscation of balances or winnings as well as the casino account being closed. If you are fortunate, they might return your deposit via the used payment method.
➱ The most common reason for opening duplicate accounts is to get the casino bonus multiple times and hope for a win. This can be a no-deposit bonus or welcome bonus. Both are a clear violation of the terms and conditions.
Sometimes players just forget that they once registered at a casino and the best way to avoid multiple accounts by mistake is to use one email address for all casino accounts. Trying to sign-up with the previously registered email address will then result in an error message, which will alert you of your existing account.
It is also generally forbidden to have two or more accounts with the same IP address. For example, someone else lives with you, and each of you is registered separately at the same online casino using the same address. This also can be considered a violation of the rules. In such cases, it is best to contact customer support to get their approval.
Always be careful to avoid disappointment!
A casino is usually greeting new players with a generous welcome bonus. To use it, players must add initial funds to their registered gambling account. Depending on the offer, the casino will provide a deposit match bonus and will instantly credit the account once the deposit is completed. Most welcome bonuses feature a 100% match or higher. In some cases, to activate the offer, it is necessary to enter a bonus code that is usually available in the description of the promotion or selected from a drop-down menu in the casino banking lobby.
The absolute majority of bonuses are not cash funds and need to be turned over a specified amount of times on casino games before they become withdrawable cash. For example, you received a 100% welcome bonus on a 100 EUR deposit, and the bonus terms state a 40x wagering requirement (WR) for this bonus. This means that you must make bets in the value of 40 times the bonus amount received with your deposit.
To withdraw these funds you need to bet 4,000 EUR (100 EUR Bonus multiplied by the wagering requirement of 40 = 4,000 EUR). After the turnover, all your bonus funds will be available for withdrawal.
Please note that bet limits, as well as game weighting and restrictions, may apply. Always read the casino terms carefully to avoid any misunderstandings.
No-deposit bonuses at online casinos are an opportunity to play for free and win real money. They offer newcomers, to try their luck in the world of online casino gaming, a way to try some games without needing to fund their casino account. To claim no-deposit bonuses, a player needs to choose a casino, register an account and activate the relevant bonus code. Please note that wagering requirements and withdrawal limits apply to most if not all such offers.
Some online casinos offer new players a certain number of free spins on slots without requiring a deposit after registration. As a rule, winnings from these free spins are not wagering free and need to be turned over according to the bonus terms. Plus, most offers limit the withdrawals to a fixed amount. Always get acquainted with the terms of such offers!
Cashback bonuses are usually offered by online casinos as a way to reward their loyal players and at the same time serve as an incentive for them to come back again.
Credit cardholders are familiar with the term “cash back”, and most of them will agree that refunding a portion of the cash is an excellent way to encourage customers to make the most of their cards. The casino cashback bonus works in a similar way – a player receives a certain percentage of their net losses over a period of time.
For example, a player at an online casino loses 100 EUR over the course of a calendar month. In this case, he/she will receive a percentage of that amount at the end of the month. Casino cashback bonuses allow players to enjoy casino games more comfortably, knowing they will recover a portion of the losses. There are casinos that offer a weekly cashback, while others provide it on a monthly basis.
Both of these casinos offer this type of bonus.
Many of the best and reputable online casinos go the extra mile to reward their loyal players and often offer discretionary bonuses. Players who lost multiple or large deposits can approach the casino support, who will check if the account qualifies for an extra reward and if possible will credit then an amount of bonus money, also known as “comp” which is short for complimentary.
The referral or refer-a-friend casino bonus is a popular promotion type, which online casinos actively use to increase the client base. To receive this bonus, the player must have a real-money account at the site and refer a new player to the casino. Conditionally, the referral bonus can be classified as a no-deposit, but only for the player who invited his/her friend to join the casino. The referred player has to make a deposit before you receive the advertised bonus.
📍 Steps to get the refer a friend bonus:
- register at an online casino
- send invitational emails to your friends with a referral link
- friends must click on the link in the email you sent
- register a new account with the casino and make the first deposit
Only after these steps are completed, you will be credited with the referral bonus amount. As a rule of thumb, you can expect referral bonuses in the range of 20-100 EUR. A friend registered through your link usually gets another half of your bonus amount.
Do not forget that like most other types of promotions, the invited friend’s bonus has a wagering requirement according to the casino bonus terms.
If you have visited online casino gambling sites, you probably noticed on the promotions page the mention of a casino VIP club or program, which can bring additional privileges for eligible players.
Indeed, the loyalty program is a unique opportunity to receive even better bonuses and pleasant surprises. But how does it work? Everything is straightforward!
Any registered player who regularly plays at an online casino gets a certain number of loyalty points for every amount spent on betting. These points accumulate, and a player gets a new status. With it, a number of exclusive rewards are not available to regular players with a lower status.
📍 VIP program benefits, exclusive bonuses and rewards:
- Birthday and New Year gifts or bonuses
- Promotional codes free spins
- Cashback Deals
- Real money comps
- Exclusive tournaments
- Personal account manager
- Prioritized or expedited withdrawals
- Higher deposit and withdrawal limits
- Individual incentives
At some casinos, the level is permanently assigned to a player while at others the status must be earned by making sufficient bets to avoid being demoted to a lower level or lose the current status altogether.
The average online casino VIP program usually includes 4 – 5 levels, and as more comp points you earn, the faster you will progress within the VIP program. Other VIP programs are by-invitation-only, while some players, mostly high-rollers, can instantly join the prestigious club.
The VIP programs’ primary purpose is to provide the player with rewards for being loyal to the site.
Everyone has his own gaming style and deserves to be rewarded according to his level of play at an online casino. As with everything in our ordinary life, some players have large sums of money at their disposal while others have much lower budgets. All types are of value to an online casino, and they understand this. Therefore, they provide casino VIP players with personal account managers as they will be able to learn more about a player and understand what kind of rewards will be most beneficial.
Be sure to read the detailed information about any loyalty club or VIP program you see when choosing an online casino.
Online casino slot tournaments have become a popular type of casino promotion. Usually, they are leader board races where the ranking is determined by the amount staked over a period of time or the most significant wins on selected slots. The races usually run weekly or monthly, but there are also casinos offering short 30-min or 1-hour express races throughout the day. To participate in one, you just need to opt-in for the race and play on the eligible slot games. Generally, no additional deposits required! Once the event is over, the top players will share the prize pool, which can be cash, bonuses or free spins.
We are always concerned about giving out our personal information such as name, surname, address, and especially bank and credit card information to online sites and that includes online casinos. Hence it’s one of the main reasons we recommend everyone sign-up at licensed and regulated EU online casinos only. They have the legal duty to protect your data and will never share your data with third parties unless you explicitly agreed to it.
In addition, the vast majority of online casinos are operating with SSL protocols to protect player accounts with the latest 256-bit encryption methods, and submit themselves to constant fairness tests and unannounced spot checks with certified testing houses such as eCogra, GLi or iTechlabs. These independent auditors make sure that games perform in line with the advertised RTP (return to player) and correspond with all the gaming rules and regulations.
Bitcoin is a decentralized and almost anonymous cryptocurrency, which, unlike real money, is not burdened with all sorts of rules and restrictions.
This is the main reason why online bitcoin casinos are becoming so popular within the casino community. Bitcoin allows you to deposit and withdraw funds from a casino account fast and conveniently. Moreover, it allows you to enjoy a gaming session without leaving your home, saving you a considerable amount of money on travel, accommodation and meals when you visit a real casino.
In addition, a provably fair algorithm for online casinos that accept bitcoins is a real breakthrough. The players can validate that they are getting a fair chance on every bet by using this feature, and the online casino has no control over the possibility of manipulating the results.
For the best Bitcoin casinos that offer a wide variety of popular games and pay on time, you can check out the options below: