European Online Casino FAQ – Top Questions Answered (2023)

Playing at European online casino sites can be both fun and, occasionally, bewildering. is here to help, offering you an all-inclusive resource that tackles common queries and concerns. The following online casino FAQs span all key topics, from managing your account and payment methods to casino games and responsible play. We aim to provide clear, precise, and reliable guidance with effortless navigation and quick answers. 

General Questions

Are online casinos legal in Europe?

Online casino legality in Europe varies by country, with many establishing regulatory frameworks for fair play, player protection, and responsible gambling. Some countries, however, prohibit online gambling or have stricter regulations. Review your country’s laws by visiting the government’s website to ensure compliance.

Are European online casinos safe?

It’s difficult to provide a concrete answer as there are many European casino sites operating online. Our general recommendation is to play only at top rated online casinos that are trusted, popular and have a positive reputation among real players.

How do I choose the best European online casino for me?
  • Reputation among players
  • Type of valid iGaming license
  • Casino game and software selection
  • Quality of bonuses and promotions
  • Available payment methods and fees
  • Deposit and withdrawal limits
  • Customer support responsiveness
  • Mobile compatibility and apps
  • Responsible gambling support
  • User interface and ease of navigation

Considering these 10 factors can help you compare and evaluate different casino sites to find the best one for you.

How do I know if a casino site is licensed and regulated?

Check for a license number and regulatory authority information displayed on the site, often found in the footer, about us page, or terms and conditions. Look for regulatory seals or logos, as these indicate compliance with specific regulatory standards. Most regulatory authorities provide public databases where you can search for licensed casinos. Follow the link below to access the Malta Gaming Authority’s register and view a list of all online casinos licensed by the MGA (a reputable European licensing body):

If all else fails, contact customer support and ask for licensing information – a legitimate and licensed casino will provide it.

What is essential about European online casino licenses?

Online casinos in Europe are part of a well-regulated market, with several reputable licensing authorities ensuring safety, fairness, and responsible gaming. Gambling authorities, including the Malta Gaming Authority (MGA), United Kingdom Gambling Commission (UKGC), Swedish Gambling Authority (Spelinspektionen), Italian Gambling Authority (ADM), Spanish Gambling Authority (DGOJ), Belgian Gaming Commission, and French Autorité Nationale des Jeux (ANJ), enforce strict rules on online casino operators. They focus on transparency, responsible gambling measures, and anti-money laundering procedures.

Can I play European casinos from the UK or other countries?

You can generally register and play at European online casinos from any country as long as your country is on the casino’s allowed list. Whether you’re from the UK, Canada, Asia, New Zealand, Australia, or South Africa, you should be able to access and play real money games at European casino sites, provided that they allow players from your country. If your country is restricted, you won’t be able to access the site. All European top casinos have a GEO block in place to restrict access from countries where online gambling is illegal or where they don’t have appropriate licensing to operate.

Account Management

How do I create an online casino account in Europe?
  • Visit the casino’s website
  • Click on a “Sign Up” or “Register” button, usually on the homepage
  • Fill out the registration form with info such as your name, D.O.B., email address, and phone number
  • Create a unique username and a secure password for your account
  • Submit the registration form
  • Check your email for a confirmation message from the casino
  • Click the link provided in the email to verify your account
  • Log in to your new casino account
  • Make a deposit to start playing
What documents do I need for account verification?
  • Proof of ID:
    • Passport
    • Driver’s license
    • National identity card
    • Other government-issued photo ID
  • Proof of address:
    • Utility bill (electricity, gas, water, etc.)
    • Bank statement
    • Official government correspondence (e.g., tax bill, voter registration)
    • Rental agreement or mortgage statement
  • Proof of payment method:
    • Credit card statement (with middle digits and CVV code obscured)
    • Screenshot of e-wallet account showing account holder’s name and balance
    • Bank statement showing recent transaction with the casino
    • Front and back of the credit or debit card used for a deposit (with middle digits obscured)

Note: It all depends on what the management wants – the document requirements can be different at each casino site.

Can I have accounts at multiple online casinos?

It’s possible to have accounts at multiple online casinos to access more games or better bonuses or to find a casino site that fits your preferences for payment options and customer support. However, having multiple accounts can lead to excessive spending or loss of gambling control.

How do I close my online casino account?

Closing your online casino account is a quick process that usually involves contacting the casino’s customer support team via live chat or email to request an account closure. If you’re closing your account due to gambling concerns, check the casino’s responsible gambling tools, such as self-exclusion or deposit limits, as an alternative.

Casino Security & Fairness

What security measures should a top online casino have in place?
  • SSL encryption technology to secure data transmission
  • Firewall protection to prevent unauthorized access
  • Recognised payment methods to protect financial transactions
  • Account verification to prevent fraud and unauthorized access
  • Two-factor authentication (2FA) for an additional layer of security
  • Anti-virus and anti-malware software to protect against threats
  • Data backup and recovery systems to prevent data loss
  • Fraud detection and prevention tools to identify and prevent fraud
  • Regular security audits to ensure their security measures are up-to-date

Remember, a safe environment is key to an enjoyable gambling entertainment experience!

How can I ensure that an online casino offers fair games and outcomes?
  • Choose a licensed and regulated casino
  • Look for independent testing agencies
  • Check for RNG certification seals
  • Look for fairness certifications
  • Research casino software providers
  • Examine game rules and pay tables
  • Consider the game’s RTP percentage
  • Monitor for consistency in payouts
  • Visit gambling forums to find player reviews

By choosing a casino site licenced by at least one gambling authority, checking RNG certifications, and researching software providers, you’re taking great steps to ensure fair play. Don’t forget to also check the game file for “Return to Player” to make sure you’re playing at an online casino with the best payouts.

Online Casino Regulations

What are the regulations in the context of online casinos?

Regulations for online casinos are unique rules and requirements set by individual jurisdictions in Europe governing gambling licensing, taxation, advertising, player protection, and other aspects.

How do online casino regulations vary across Europe?
  • Legal gambling ages differ, typically 18 or 21 years old
  • Varying levels of online gambling restrictions
  • Local gambling licensing authorities
  • Taxation on winnings ranges from no tax to different rates
  • Advertising regulations differ across countries
  • Varied availability of self-exclusion programs
  • Different anti-money laundering measure requirements
  • Varying emphasis on responsible gambling policies
  • Player protection measures differ by country
  • Permitted gambling game types vary across Europe
  • Localization requirements (country code top-level domain, language, currency, support)
How to ensure that I am playing at a legal online casino in my country?
  • Investigate local gambling laws and regulations
  • Examine the casino’s licensing and jurisdiction
  • Determine allowed countries and any geographical restrictions
  • Check terms for country-specific clauses or restrictions
  • Identify country-specific features like language, currency, and payments
  • Confirm supported payment methods and local currency compatibility
  • Explore online reviews for the casino’s reputation and legality
  • Assess customer support languages and your regional availability

Responsible Gambling

What is responsible gambling?

Responsible gambling is the practice of playing casino games in a controlled and balanced manner. It entails the importance of setting limits, understanding the risks associated with gambling, and recognizing when it’s time to step away.

How can I practice responsible gambling?
  • Set and adhere to a gambling budget you can comfortably lose
  • Limit your gambling time and don’t exceed it
  • Be aware of the odds, game risks, and gambling pitfalls
  • Treat gambling as entertainment, not a money-making venture
  • Take breaks regularly for mental clarity and perspective
  • Balance your life with other hobbies and social activities
  • Don’t chase losses or gamble when emotional or drunk
What tools or resources do online casinos offer to promote responsible gambling?
  • Deposit limit options for daily, weekly, or monthly account management
  • Loss limit tools to help manage potential losses within specific periods
  • Wagering limit features to regulate daily, weekly, or monthly betting amounts
  • Time limit settings to control casino play duration
  • Self-exclusion mechanisms for temporary or permanent access restriction

In addition to these tools, reputable online casinos also provide links to professional gambling help organizations, such as Gamblers Anonymous, GamCare, Gambling Therapy, and others.

Banking & Payments

What are the most accepted payment methods at online casinos in Europe?
  • Credit and debit cards
  • E-wallets
  • Instant bank transfers
  • Open banking
  • Prepaid cards
  • Cryptocurrencies
  • Prepaid vouchers
  • Mobile payments
  • Bank wire transfers

Tip: Pick a method that best suits your location, taking into account factors like accessibility, transaction speed and fees to avoid any unexpected charges.

Are there fees associated with casino deposits and withdrawals?

Our recommended online casinos offer fee-free deposits and withdrawals, yet fees may still apply depending on your chosen payment method.

How long do deposits and withdrawals take?

Deposits at European casinos are usually instant for most methods, letting you play right away. Bank transfers, though, might take a bit longer. Withdrawal times vary significantly based on the casino payment processing times and payment method. E-wallet withdrawals are the fastest, taking minutes to hours, while credit/debit cards and bank transfers may take 1-5 business days.

What are the typical deposit and withdrawal limits?

Deposit and withdrawal limits depend on the casino and payment method. As a rule, minimum deposits range from €10-€20, while maximum deposits span from €1,000 to €4,000 per transaction. Withdrawals are often more limited, starting at €10-€20. Maximum withdrawal limits also vary, from €5,000 daily caps to unlimited withdrawals when playing at higher-quality casino sites.

Bonuses & Promotions

What are casino bonuses and promotions?

Casino bonuses and promotions are offers given by online casinos to entice new players and retain loyals. They come in different forms, like welcome bonuses, free spins, deposit match bonuses, cashback deals, and no-deposit bonuses. By utilizing these promos, players can prolong their slot or live casino sessions, try new games, and potentially raise their chances of winning.

How do I claim a casino bonus?
  • Sign up or log in to your casino account
  • Locate the promotion or bonus offer
  • Read the terms and conditions carefully
  • Make the required deposit amount to be eligible
  • Enter any required bonus code if asked

Claiming a casino bonus is typically a straightforward process, but it may differ based on the promotion and the casino’s terms. In general, you can claim a bonus by following the provided steps. Once you complete these steps, the bonus should appear in your account automatically.

What are wagering requirements, and how do they work?

Wagering requirements (WR) in gambling, also known as playthrough requirements, are a set of conditions that come with casino bonuses. These rules determine how many times you must wager the bonus amount or free spin winnings before you can withdraw any money. Let’s say you deposit €100 and receive a 100% deposit match bonus up to €100 with a 35x WR. This means you’ll need to bet a total of €3,500 (€100 x 35) to fulfil the wagering requirements and withdraw any winnings generated from the bonus.

Can I withdraw my bonus winnings?

You can withdraw your bonus winnings after fulfilling the wagering requirements and any other terms and conditions set by the casino site. Check the bonus terms properly, as these conditions often restrict the maximum withdrawal amount, eligible games, and timeframes for meeting the requirements. When you meet the requirements, go to the “Banking” or “Cashier” section and request a withdrawal.

Loyalty Programs & VIP Clubs

What are loyalty programs and VIP clubs in the context of online casinos?

Loyalty programs and VIP clubs are a way for online casinos to say “Thanks” to their most dedicated players. VIP programs reward players for their continued play at the casino, ultimately strengthening the relationship between the player and the casino. Generally, it’s a win-win situation for both, where VIP customers can enjoy exclusive benefits while casinos can retain their most valuable customers.

What are the features and benefits of loyalty and VIP programs?
  • Comp points
  • Tiered rewards systems
  • Exclusive promotions
  • Personalized customer support
  • Faster withdrawals
  • Higher deposit and withdrawal limits
  • Special events and game tournaments
  • Personalized gifts and rewards

While most online casinos in Europe have a VIP program, it’s highly important to choose one wisely as their quality can vary. Some VIP programs might not offer any real value, requiring you to lose a lot of money to receive a small reward, like free spins in return. However, top-rated online casinos like Bitstarz have personalized VIP programs that make players feel appreciated.

Online Casino Tournaments & Events

What are online casino tournaments?

Online casino tournaments are real money game competitions where players usually play popular casino games like online slots, roulette or blackjack against other players to achieve the highest scores, win big, or meet specific goals within a set time frame. Rewards may include cash prizes, casino cash bonuses, or wager-free spins on video slot games.

What are the popular types of casino tournaments?

Common types of casino tournaments include online slot tournaments, live poker, roulette and blackjack tournaments, and leaderboard-based promotions. Slot tournaments are based on who can win the most or hit the highest multiplier (×) in a specified slot game during a designated time frame. Live game tournaments involve collecting points, and leaderboard promotions reward players based on their ranking on a leaderboard, which is based on their performance in selected games over a pre-set time.

Casino Games & Software

What types of games can I find at European online casinos?
  • Slot games – Video slots, classic slots, progressive jackpot slots, and branded slots
  • Table games – Roulette (European, French, American), Blackjack, Baccarat, Craps, and Dice games
  • Poker games – Three Card Poker, Omaha, Caribbean Stud, Pai Gow Poker, and Texas Hold’em
  • Live dealer games – Live versions of Roulette, Blackjack, Baccarat, Poker, and game shows
  • Game shows – Dream Catcher, Dead or Alive Saloon, Monopoly Live, and Crazy Time
  • Crash gambling games – Jet X, Aviator, Space XY, Rollercoaster, Cappadocia, Cash or Crash
  • Crypto games – Many of the above-listed games can also be played using cryptocurrencies
  • Video Poker – Jacks or Better, Deuces Wild, and Joker Poker
  • Specialty games – Scratch cards, Bingo, Keno, and Virtual Sports
Which game developers dominate European casino sites?
  • Evolution Gaming
  • EGT Interactive (Amusnet)
  • Microgaming
  • NetEnt
  • Novomatic
  • Play’n GO
  • Playtech
  • Pragmatic Play
  • Relax Gaming
Can I play online casino games for free?

Yes, you can. In most European jurisdictions, online casinos provide “demo” or “play for fun” modes, allowing you to try slot and RNG table games without gambling real money. It’s perfect for beginners learning the ropes or seasoned players testing new online games or trying out strategies. Note, though, that online live dealer games and progressive jackpots aren’t available for free play due to their real-time aspects and pooled prizes.

Are online casino games random?

Trustworthy online casino sites run real money games from reputable software providers that use a “Random Number Generator” (RNG) technology, a software that provides fair and random outcomes for card draws, slot spins and dice rolls. Independent agencies (test houses) like eCOGRA, iTech Labs, and GLI Europe audit these games before they’re available to the public to ensure they meet the gambling regulators’ requirements for fairness and randomness.

Live Dealer Games

How are live dealer games different from online casino games?

Live dealer games differ from online casino games in several ways. Instead of relying on RNG computer-generated outcomes, live dealer games use real dealers, tables, and cards. Live casino games tend to have higher betting limits and can offer more interesting games to play, such as Sic Bo, Bac Bo and casino live show games like Adventures Beyond Wonderland by Playtech and Dead or Alive Saloon by Evolution Gaming, which are not available in a traditional online casino game setting. Live dealer games are often streamed from studios based in European countries such as Malta and Latvia.

What types of live dealer games are commonly available at online casinos?
  • Live Blackjack
  • Live Roulette
  • Live Baccarat
  • Live Poker Games
  • Casino Game Shows

Mobile Casinos

What are mobile casinos and how do they work?

Mobile casinos are essentially online casino websites that have been optimized for mobile devices like smartphones and tablets. Consequently, they allow playing casino games on the go. You can play on mobile casinos in two ways: mobile-optimized websites and dedicated mobile apps.

Mobile-optimized websites automatically adjust to your phone’s or tablet’s screen size and can be accessed by opening your mobile device’s web browser (Chrome, Safari, Samsung, etc) and navigating to the casino’s website. Dedicated mobile apps provide more personalized gambling, often complete with specialized promotions and push notifications.

Can I create an account, play and make transactions using a mobile casino?

Of course! Mobile casinos are crafted to deliver a full-fledged online gambling adventure, enabling you to set up a real money player account, snag deposit bonuses, and handle deposits and withdrawals right from your mobile phone/tablet. The steps for mobile casino account creation and transaction management are identical to those on a desktop casino site.

In general, all mobile casino operators aim to provide the same gaming offerings as their desktop counterparts, so players can access the same content like online slot games, live casino games, bonuses, banking and contact features.

Customer Support

What contact methods do online casinos provide for customer support?
  • Live Chat
  • Email
  • Telephone
  • FAQ Section
  • Social Media
How to evaluate online casino customer support quality?
  • 24/7 availability
  • Response time
  • Language support
  • Knowledge and expertise
  • Professionalism and courtesy

Weighting these elements contribute to a seamless gaming experience for players like you.

Why is strong online casino customer service essential?

Strong online casino customer service is vital because it ensures you have a smooth playing experience. When customer support is on point, promptly addressing concerns, resolving issues, and providing helpful guidance, it makes your gaming experience of better quality and builds trust in the casino platform.


What should I do if I cannot access the online casino’s website?
  • Verify the website URL address
  • Check your internet connection
  • Clear your browser cache and cookies
  • Disable browser extensions or add-ons
  • Use a different browser or device
  • Try accessing the site using a VPN
  • Wait and try again later
  • Contact customer support
What should I do if a game is not loading or running properly?
  • Refresh the page
  • Update your web browser
  • Clear your browser cache and cookies
  • Disable browser extensions
  • Check your device’s resources (RAM, CPU usage)
  • Restart your mobile or desktop device
  • Switch to a different game or provider
  • Try a different browser or device
  • Contact customer support
What steps should I take if my deposit or withdrawal is “stuck”?
  • Check the transaction status
  • Verify the payment details
  • Confirm deposit/withdrawal limits and processing times
  • Review the casino’s terms and conditions
  • Wait for the stipulated processing time to elapse
  • Ensure your account is fully verified
  • Contact live chat support if the issue persists
What should I do if I have a dispute with an online casino?
  • Gather evidence (screenshots, emails, transaction records)
  • Contact customer support and explain the issue
  • Allow time for their investigation and resolution
  • Seek third-party assistance (licensing body, mediation services)
  • Leave feedback on casino forums like to share your experience
How can I protect my personal information while playing at online casinos?
  • Play at reputable, licensed casino sites with robust security measures
  • Use strong, unique passwords and enable two-factor authentication
  • Keep your device and antivirus software up-to-date
  • Avoid using public Wi-Fi for banking transactions
  • Monitor your casino account activity closely
  • Be cautious when sharing information, even with casino support
  • Use secure, trusted payment methods and never share your payment details with others

Key Terms and Concepts at Online Casinos in Europe

ADRAlternative Dispute Resolution, resolves disputes between players and online operators neutrally
AGCCAlderney Gambling Control Commission, an online gambling licensing authority
ANJFrench National Gaming Authority, overseeing gambling in France
AutoplayAn automatic mode for spinning online slots without manual input
BankrollYour online gambling budget
Betting SystemA strategy for managing bets to increase winning odds
BonusIncentives like free spins or deposit matches
Bonus RoundA special feature in an online casino games, often with enhanced rewards
Cascading ReelsA feature in online slots where winning symbols are replaced by new ones
CashbackA percentage of losses returned to players as a bonus or withdrawable cash balance
Casino LicenseOfficial authorization for a casino site to operate legally
Cold StreakA prolonged period without significant wins
CryptoDigital currencies like Bitcoin, used for online casino transactions
Dama N.V.A well-known company that operates multiple European online casinos
Deposit LimitMaximum amount allowed for depositing within a time frame
Demo ModeFree version of a casino game for practice or fun
DGOJDirectorate General for the Regulation of Gambling, Spain’s gambling regulator
eCOGRAIndependent testing agency ensuring fair gaming and player protection
Expanding WildsWild symbols that expand to cover entire reels in slots
Free SpinsBonus rounds in slots that don’t require real money or extra bets
Gamble FeatureAn optional side game to potentially multiply winnings
GLI EuropeGaming Labs International, a global testing and certification agency
GamificationIncorporating game-like elements to boost player engagement
High RollerA player who makes large bets
House EdgeThe casino’s advantage in a game
iGamingThe online gambling industry, including casinos, sports betting, and poker
iTech LabsCertification organization for gaming systems and RNGs
JackpotThe top prize in a casino game
JurisdictionLegal area where a casino is registered and licensed
KSADutch Gaming Authority, overseeing gambling in the Netherlands
Know Your Customer (KYC)Verification process to confirm players’ identity and age
Loyalty ProgramRewards system for regular players
Match BonusCasino matches your deposit by a certain percentage (25, 50, 75, 100%)
Mobile CasinoAn online casino website accessible on mobile devices
MGAMalta Gaming Authority, a reputable European licensing body
MultiplierA feature that multiplies winnings by a specific factor
No Deposit BonusIncentives received without depositing money
ONJNNational Gambling Office, Romanian gambling regulator
Payout PercentageThe proportion of bets returned to players as winnings
PaylinesLines in slot games where matching symbols form winning combos
PaytableA chart showing payouts and rules for a specific game
Progressive BettingIncreasing bet sizes after wins or losses in a pattern
Progressive JackpotGrowing jackpots with life-changing payouts
RNGAn algorithm that produces random numbers to ensure fair game outcomes
RNG CertificationVerification that a game’s outcomes are genuinely random
RNG AuditAn evaluation of the random number generator used by a casino to ensure that it’s unbiased
RegulatorA governing body that oversees and licenses online casinos
Responsible GamblingTools and practices promoting safe gaming behaviour
Session LimitA restriction on the duration of a gambling session
SoftSwissA leading iGaming software provider for online casinos, sports betting, and crypto-based casinos across Europe
Software ProvidersCompanies that create casino games
SpelinspektionenSwedish Gambling Authority, a gambling industry regulator
Stacked SymbolsSymbols that appear on top of each other on a slot reel
Scatter SymbolTriggers bonus features in slot games
Sticky BonusA bonus that can’t be withdrawn but can be wagered
UKGCUnited Kingdom Gambling Commission, a leading gambling regulator
VolatilityRisk level, balancing payout size and frequency
VIP ProgramA loyalty program specifically designed for high rollers, offering exclusive rewards and benefits
WagerThe amount of money bet on a game
Wagering ContributionThe percentage of a bet that counts towards wagering requirements
Wagering RequirementCondition for withdrawing bonus winnings
Withdrawal LimitMaximum amount a player can withdraw within a time frame
Withdrawal TimeDuration taken to process and receive withdrawn funds
Wild SymbolSubstitutes for other symbols in slots