European Online Casino FAQs: Key Questions & Answers

Playing at online casinos in Europe can be both fun and, occasionally, bewildering. Onlinecasinoinfo.eu is here to help, offering you an all-inclusive resource that tackles common queries and concerns. The following online casino FAQs span all key topics, from managing your account and payment methods to casino games and responsible play.

European Casino FAQs

Casino General Questions

Are online casinos legal in Europe?
Yes, online casinos are legal in many European countries, but the legality varies by jurisdiction. Each country in Europe has its own set of laws and regulations governing online gambling, including casinos.
These laws can range from fully regulated markets—like the United Kingdom, where the UK Gambling Commission oversees all gambling activities—to countries where online casinos are not yet regulated or are outright prohibited.
For more information, see our European country casino guide that includes rules and highlights.
Are European online casinos safe?
Safety in European online casinos varies due to the multitude of platforms available. The best approach is to stick with top-rated online casinos that have garnered trust and positive reviews from real players.
How do I choose the best European online casino for me?
To choose the best European online casino, consider the following 10 factors:
  • Reputation among players
  • Type of valid iGaming license
  • Casino game and software selection
  • Quality of bonuses and promotions
  • Available payment methods and fees
  • Deposit and withdrawal limits
  • Customer support responsiveness
  • Mobile compatibility and apps
  • Responsible gambling support
  • User interface and ease of navigation
How do I know if a casino site is licensed and regulated?
To verify a casino’s license, look for the license number and regulatory authority information on the website. This is often displayed in the footer, the “About Us” page, or the terms and conditions. Regulatory seals or logos also indicate compliance. Most licensing bodies, like the Malta Gaming Authority (MGA), offer public databases to search for licensed casinos.
If you’re still unsure, don’t hesitate to contact customer support for this information.
What is essential about European online casino licenses?
European online casino licenses are issued by several reputable gambling authorities that enforce stringent rules. These include:
  • Malta Gaming Authority (MGA)
  • United Kingdom Gambling Commission (UKGC)
  • Swedish Gambling Authority (Spelinspektionen)
  • Italian Gambling Authority (ADM)
  • Spanish Gambling Authority (DGOJ)
  • Belgian Gaming Commission
  • Netherlands Gambling Authority (Kansspelautoriteit or KSA)
  • French Autorité Nationale des Jeux (ANJ)
  • Gibraltar Regulatory Authority (GRA)
  • Isle of Man Gambling Supervision Commission
  • Alderney Gambling Control Commission
  • Danish Gambling Authority (Spillemyndigheden)
  • Estonian Tax and Customs Board (EMTA)
  • Portuguese Tourism Board (SRIJ)
  • Romanian National Gambling Office (ONJN)

These bodies focus on transparency, responsible gambling measures, player protection, and anti-money laundering procedures.

Can I play European casinos from the UK or other countries?
Yes, you can generally play at European online casinos from various countries, provided your country is on the casino’s allowed list. For example, players from Canada, Asia, New Zealand, Australia, and South Africa can usually access and play real money games at European casino websites.
If your country is restricted, you’ll find that you can’t access the site due to a GEO block.

Managing Your Casino Account

How do I create an online casino account in Europe?
  • Visit the casino’s website
  • Click on a “Sign Up” or “Register” button, usually on the homepage
  • Fill out the registration form with info such as your name, D.O.B., email address, and phone number
  • Create a unique username and a secure password for your account
  • Submit the registration form
  • Check your email for a confirmation message from the casino
  • Click the link provided in the email to verify your account
  • Log in to your new casino account
  • Make a deposit to start playing
What documents do I need for account verification?
  • Proof of ID:
    • Passport
    • Driver’s license
    • National identity card
    • Other government-issued photo ID
  • Proof of address:
    • Utility bill (electricity, gas, water, etc.)
    • Bank statement
    • Official government correspondence (e.g., tax bill, voter registration)
    • Rental agreement or mortgage statement
  • Proof of payment method:
    • Credit card statement (with middle digits and CVV code obscured)
    • Screenshot of e-wallet account showing account holder’s name and balance
    • Bank statement showing recent transaction with the casino
    • Front and back of the credit or debit card used for a deposit (with middle digits obscured)

Note: It all depends on what the management wants – the document requirements can be different at each casino site.

Can I have accounts at multiple online casinos?
Yes, you can have accounts at multiple online casinos, but exercise caution. While having multiple accounts can offer a wider range of games and bonuses, it also poses risks like excessive spending and loss of gambling control.
How do I close my online casino account?
Closing an online casino account usually involves contacting customer support. You can reach out via live chat or email to request account closure. If you’re considering this step due to gambling issues, many casinos offer responsible gambling tools like self-exclusion or deposit limits as alternatives.

Casino Security and Fairness

What security measures should a top online casino have in place?
A top online casino should implement a robust set of security measures to ensure the safety of user data and financial transactions.
  • SSL encryption technology to secure data transmission
  • Firewall protection to prevent unauthorized access
  • Recognised payment methods to protect financial transactions
  • Account verification to prevent fraud and unauthorized access
  • Two-factor authentication (2FA) for an additional layer of security
  • Anti-virus and anti-malware software to protect against threats
  • Data backup and recovery systems to prevent data loss
  • Fraud detection and prevention tools to identify and prevent fraud
  • Regular security audits to ensure their security measures are up-to-date

To learn more, see our EU casino data security standards section, which covers a wide range of topics related to the security of player data and the safety of personal and financial information.

How can I ensure that an online casino offers fair games and outcomes?
Ensuring fair play at an online casino involves multiple steps, from choosing a licensed platform to scrutinizing game rules.
  • Choose a licensed and regulated casino
  • Look for independent testing labs, like eCOGRA
  • Check for RNG certification seals
  • Look for fairness certifications
  • Research casino software providers
  • Examine game rules and pay tables
  • Consider the game’s RTP percentage
  • Monitor for consistency in payouts
  • Visit gambling forums to find player reviews

By selecting an online casino licensed by a recognized gambling authority, verifying RNG (Random Number Generator) certifications, and scrutinizing software providers, you establish a foundation for fair play. Remember also to examine the game file for “Return to Player” (RTP) percentages to make sure you’re playing at an online casino with the best payouts.

Casino Regulations in Europe

What are the regulations in the context of online casinos?
Regulations for online casinos are unique rules and requirements set by individual jurisdictions in Europe governing gambling licensing, taxation, advertising, player protection, and other aspects.
How do online casino regulations vary across Europe?
  • Legal gambling ages differ, typically 18 or 21 years old
  • Varying levels of online gambling restrictions
  • Local gambling licensing authorities
  • Taxation on winnings ranges from no tax to different rates
  • Advertising regulations differ across countries
  • Varied availability of self-exclusion programs
  • Different anti-money laundering measure requirements
  • Varying emphasis on responsible gambling policies
  • Player protection measures differ by country
  • Permitted gambling game types vary across Europe
  • Localization requirements (country code top-level domain, language, currency, support)
How to ensure that I am playing at a legal online casino in my country?
  • Investigate local gambling laws and regulations
  • Examine the casino’s licensing and jurisdiction
  • Determine allowed countries and any geographical restrictions
  • Check terms for country-specific clauses or restrictions
  • Identify country-specific features like language, currency, and payments
  • Confirm supported payment methods and local currency compatibility
  • Explore online reviews for the casino’s reputation and legality
  • Assess customer support languages and your regional availability

Responsible Gambling Practices

What is responsible gambling?
Responsible gambling is the act of engaging in casino activities with self-awareness and discipline. It involves setting financial and time boundaries, understanding the inherent risks, and knowing when to discontinue play.
How can I practice responsible gambling?
  • Set and adhere to a gambling budget you can comfortably lose
  • Limit your gambling time and don’t exceed it
  • Be aware of the odds, game risks, and gambling pitfalls
  • Treat gambling as entertainment, not a money-making venture
  • Take breaks regularly for mental clarity and perspective
  • Balance your life with other hobbies and social activities
  • Don’t chase losses or gamble when emotional or drunk
What tools or resources do online casinos offer to promote responsible gambling?
  • Deposit limit options for daily, weekly, or monthly account management
  • Loss limit tools to help manage potential losses within specific periods
  • Wagering limit features to regulate daily, weekly, or monthly betting amounts
  • Time limit settings to control casino play duration
  • Self-exclusion mechanisms for temporary or permanent access restriction

In addition to these tools, reputable EU online casinos also provide links to professional gambling help organizations, such as Gamblers Anonymous, GamCare, Gambling Therapy, and others.

Banking and Payment Methods

What are the most accepted payment methods at online casinos in Europe?
The most accepted payment methods at online casinos in Europe include credit and debit cards, e-wallets, instant bank transfers, open banking, prepaid cards, cryptocurrencies, prepaid vouchers, mobile payments, and bank wire transfers. Each of these methods has its own set of advantages and disadvantages, which can vary depending on your location and the casino’s policies.
Are there fees associated with casino deposits and withdrawals?
Our recommended online casinos offer fee-free deposits and withdrawals, but fees may still apply depending on your chosen payment method. For instance, some e-wallets like Skrill charge a small percentage of the transaction as a service fee.
How long do deposits and withdrawals take?
Deposits at European casinos are usually instant for most methods, letting you dive into the action right away. However, bank transfers might take a bit longer, often requiring 1-3 business days.
Withdrawal times differ markedly, based on both the casino’s payment processing speed and the payment method you choose. E-wallet withdrawals are the quickest, usually processed within minutes to hours. In contrast, credit/debit cards and bank transfers may take 1-5 business days.
What are the typical deposit and withdrawal limits?
Deposit and withdrawal limits hinge on both the casino and the payment method. Generally, minimum deposits hover around €10-€20. Maximum deposits can range from €1,000 to €4,000 per transaction.
Withdrawals, on the other hand, often start at €10-€20. Maximum withdrawal limits can vary widely, from daily caps of €5,000 to no limits at all when you’re playing at leading online casinos.

About Bonuses and Promotions

What are casino bonuses and promotions?
Casino bonuses and promotions are special offers provided by online casinos to entice new players and retain loyals. They come in different forms, like welcome bonuses, free spins, deposit match bonuses, cashback deals, and no-deposit bonuses. By using these promos, players can prolong their slot or live casino sessions, try new games, and potentially raise their chances of winning.
How do I claim a casino bonus?
  • Sign up or log in to your casino account
  • Locate the promotion or bonus offer
  • Read the terms and conditions carefully
  • Make the required deposit amount to be eligible
  • Enter any required bonus code if asked

Claiming a casino bonus is a straightforward process, but it may differ based on the promotion and the casino’s terms. In general, you can claim a bonus by following the provided steps. Once you complete these steps, the bonus should appear in your account automatically.

What are wagering requirements, and how do they work?
Wagering requirements (WR), also known as playthrough requirements, are conditions attached to casino bonuses. These stipulations set by online casinos specify the number of times you must wager the bonus amount or winnings from free spins before you can make a withdrawal.
For instance, if you deposit €100 and receive a 100% deposit match bonus with a 35x wagering requirement, you’ll need to place bets totaling €3,500 (€100 x 35) to meet the conditions. Only then can you withdraw any winnings derived from the bonus money.
Can I withdraw my bonus winnings?
Yes, you can withdraw your bonus winnings, but only after meeting the wagering requirements and adhering to any other terms set forth by the casino. These terms often include limitations on the maximum withdrawal amount, a list of eligible casino games, and a timeframe within which you must meet the requirements.
Once you’ve satisfied these conditions, navigate to the “Banking” or “Cashier” section to initiate the withdrawal process. For more information on how these bonuses work, see EU casino bonuses and offers here.

Loyalty and VIP Program Features

What are loyalty programs and VIP clubs in the context of online casinos?
Loyalty programs and VIP clubs serve as a mutual appreciation mechanism between online casinos and their most committed players. These programs aim to fortify the bond between the casino and the player by offering various incentives.
In essence, they create a symbiotic relationship where both parties benefit: players receive exclusive perks, and casinos retain their high-value clientele.
What are the features and benefits of loyalty and VIP programs?
  • Comp points
  • Tiered rewards systems
  • Exclusive promotions
  • Personalized customer support
  • Faster withdrawals
  • Higher deposit and withdrawal limits
  • Special events and game tournaments
  • Personalized gifts and rewards

While many online casinos in Europe offer VIP programs, the quality varies significantly. For example, Bitstarz stands out for its personalized approach, ensuring that real money and crypto players genuinely feel valued.

Casino Tournaments and Events

What are online casino tournaments?
Online casino tournaments are real money game competitions where you can play popular casino games like online slots, roulette or blackjack against other players to achieve the highest scores, or meet specific goals within a set time frame. Rewards may include cash prizes, casino cash bonuses, or wager-free spins on video slot games.
What are the popular types of casino tournaments?
Common types of casino tournaments include online slot tournaments, live poker, roulette and blackjack tournaments, and leaderboard-based promotions. Slot tournaments are based on who can win the most or hit the highest multiplier (×) in a specified slot game during a designated time frame.
Live game tournaments involve collecting points, and leaderboard promotions reward players based on their ranking on a leaderboard, which is based on their performance in selected games over a pre-set time.

Game Selection and Software

What types of games can I find at European online casinos?
You can find over 2,500 games at EU online casinos, including different types and variations:
  • Slot games: Video slots, classic slots, progressive jackpot slots, and branded slots
  • Table games: Roulette (European, French, American), Blackjack, Baccarat, Craps, and Dice games
  • Poker games: Three Card Poker, Omaha, Caribbean Stud, Pai Gow Poker, and Texas Hold’em
  • Live dealer games: Live versions of Roulette, Blackjack, Baccarat, Poker, and game shows
  • Game shows: Dream Catcher, Dead or Alive Saloon, Monopoly Live, and Crazy Time
  • Crash games: Jet X, Aviator, Space XY, Rollercoaster, Cappadocia, Cash or Crash
  • Crypto games: Many of the above-listed games can also be played using cryptocurrencies
  • Video Poker: Jacks or Better, Deuces Wild, and Joker Poker
  • Specialty games: Scratch cards, Bingo, Keno, and Virtual Sports
Which game providers dominate European casino websites?
  • Evolution Gaming
  • Microgaming
  • Novomatic
  • Playtech

Other notable casino gaming providers include EGT Interactive, known for its interactive gaming solutions; Play’n GO, creators of visually appealing slots; Pragmatic Play, which offers a balanced mix of slots and live casino games; and Relax Gaming, a newer but rising contender in the European market, especially in the area of video slots.

Can I play online casino games for free?
Yes, you can. In most European jurisdictions, online casinos provide “demo” or “play for fun” modes, allowing you to try slot and RNG table games without gambling real money. It’s perfect for beginners learning the ropes or seasoned players testing new online games or trying out strategies.
Note, though, that online live dealer games and progressive jackpots aren’t available for free play due to their real-time aspects and pooled prizes.
Are online casino games random?
Trustworthy online casino sites run real money games from reputable software providers that use a “Random Number Generator” (RNG) technology, a software that provides fair and random outcomes for card draws, slot spins and dice rolls.
Independent igaming systems testing labs like eCOGRA, iTech Labs, and GLI Europe audit these games before they’re available to the public to ensure they meet the gambling regulators’ requirements for fairness and randomness.

Casino Live Dealer Games

How are live dealer games different from online casino games?
Live dealer games are distinct from traditional online casino games primarily because they feature real human dealers, physical cards, and actual tables, as opposed to relying on Random Number Generator (RNG) algorithms for gameplay outcomes.
In an online casino live dealer setup, you interact with a real person through high-definition video streams. These streams often emanate from specialized studios located in European countries like Malta and Latvia. It provides a semblance of the real casino atmosphere—a deck of cards shuffled by human hands, the spin of a physical roulette wheel, and the nuances of human interaction that can’t be replicated by a computer.
Besides, compared to their RNG counterparts, live dealer games frequently come with higher minimum betting limits. The games can also be quite diverse, ranging from classics like Blackjack, Roulette, and Baccarat to more specialized offerings.
For example, games like Sic Bo, Bac Bo, and unique live game shows such as Adventures Beyond Wonderland by Playtech and Dead or Alive Saloon by Evolution Gaming are available in live format only, and never see in regular online casino game setting.
What types of live dealer games are commonly available at online casinos?
  • Live Blackjack
  • Live Roulette
  • Live Baccarat
  • Live Poker Games
  • Casino Game Shows

Online Mobile Casino Play

What are mobile casinos and how do they work?
Mobile casinos are online casino websites optimized for mobile devices, designed to offer the full array of casino games conveniently accessible via smartphones and tablets. There are two primary ways for playing mobile casino games: mobile-optimized websites and dedicated mobile gambling apps.
A mobile-optimized website operates through your device’s web browser—be it Chrome, Safari, or any other. When you navigate to the casino’s URL, the website automatically adapts its layout and elements to fit your mobile screen. These websites make use of responsive design technologies like HTML5 and CSS3 to ensure compatibility across multiple devices and screen sizes.
On the other hand, dedicated mobile apps are applications you download from app stores. These apps often include features tailored for mobile users, such as push notifications and personalized promotions.
Can I create an account, play and make transactions using a mobile casino?
Yes, mobile casinos are crafted to deliver a full-fledged online gambling adventure, enabling you to set up a real money player account, snag deposit bonuses, and handle deposits and withdrawals right from your mobile phone/tablet.
The steps for mobile casino account creation and transaction management are identical to those on a desktop casino version.
In general, all mobile casino operators aim to provide the same gaming offerings as their desktop counterparts, so players can access the same content like online slot games, live casino games, bonuses, banking and contact features.

Customer Support Service Details

What contact methods do online casinos provide for customer support?
  • Live Chat
  • Email
  • Telephone
  • FAQ Section
  • Social Media
How to evaluate online casino customer support quality?
  • 24/7 availability
  • Response time
  • Language support
  • Knowledge and expertise
  • Professionalism and courtesy

Weighting these elements contribute to a seamless gaming experience for players like you.

Why is strong online casino customer service essential?
Robust customer service is indispensable for ensuring a smooth playing experience. With a competent team at your service, concerns are addressed quickly, issues get resolved in a timely manner, and you receive valuable assistance when needed.
Quality customer support stands out in its 24/7 availability. When you can access assistance at any time of day, it suggests that the casino is equipped to handle your concerns efficiently. Speed of response is another measure worth your attention. Fast and timely responses, especially via live chat and email, usually signify an efficient service infrastructure.
Language support also deserves scrutiny. A casino that provides multilingual support effectively opens its doors to players from different linguistic backgrounds, facilitating better communication. Meanwhile, the capability of the customer support staff to offer knowledgeable and expert solutions is a decisive factor.
Effective solutions not only resolve your queries promptly but also reduce any potential frustration you might encounter.
Lastly, but no less significant, is the level of professionalism and courtesy displayed by the customer support staff. The manner in which you’re treated can profoundly influence your overall gaming experience. Friendly yet respectful interactions are generally good indicators of a high-quality service environment.

Common Troubleshooting Tips

What should I do if I cannot access the online casino’s website?
  • Verify the website URL address
  • Check your internet connection
  • Clear your browser cache and cookies
  • Disable browser extensions or add-ons
  • Use a different browser or device
  • Try accessing the casino using a VPN
  • Wait and try again later
  • Contact customer support
What should I do if a game is not loading or running properly?
  • Refresh the page
  • Update your web browser
  • Clear your browser cache and cookies
  • Disable browser extensions
  • Check your device’s resources (RAM, CPU usage)
  • Restart your mobile or desktop device
  • Switch to a different game or provider
  • Try a different browser or device
  • Contact customer support
What steps should I take if my deposit or withdrawal is “stuck”?
  • Check the transaction status
  • Verify the payment details
  • Confirm deposit/withdrawal limits and processing times
  • Review the casino’s terms and conditions
  • Wait for the stipulated processing time to elapse
  • Ensure your account is fully verified
  • Contact live chat support if the issue persists
What should I do if I have a dispute with an online casino?
  • Gather evidence (screenshots, emails, transaction records)
  • Contact customer support and explain the issue
  • Allow time for their investigation and resolution
  • Seek third-party assistance (licensing body, mediation services)
  • Leave feedback on casino forums like Casinomeister.com to share your experience
How can I protect my personal information while playing at online casinos?
  • Play at reputable, licensed casino sites with robust security measures
  • Use strong, unique passwords and enable two-factor authentication
  • Keep your device and antivirus software up-to-date
  • Avoid using public Wi-Fi for banking transactions
  • Monitor your casino account activity closely
  • Be cautious when sharing information, even with casino support
  • Use secure, trusted payment methods and never share your payment details with others

Casino Key Terms and Concepts in Europe

TermDefinition
ADRAlternative Dispute Resolution, resolves disputes between players and online operators neutrally
AGCCAlderney Gambling Control Commission, an online gambling licensing authority
ANJFrench National Gaming Authority, overseeing gambling in France
AutoplayAn automatic mode for spinning online slots without manual input
BankrollYour online gambling budget
Betting SystemA strategy for managing bets to increase winning odds
BonusIncentives like free spins or deposit matches
Bonus RoundA special feature in an online casino games, often with enhanced rewards
Cascading ReelsA feature in online slots where winning symbols are replaced by new ones
CashbackA percentage of losses returned to players as a bonus or withdrawable cash balance
Casino LicenseOfficial authorization for a casino site to operate legally
Cold StreakA prolonged period without significant wins
CryptoDigital currencies like Bitcoin, used for online casino transactions
Dama N.V.A well-known company that operates multiple European online casinos
Deposit LimitMaximum amount allowed for depositing within a time frame
Demo ModeFree version of a casino game for practice or fun
DGOJDirectorate General for the Regulation of Gambling, Spain’s gambling regulator
eCOGRAIndependent testing agency ensuring fair gaming and player protection
Expanding WildsWild symbols that expand to cover entire reels in slots
Free SpinsBonus rounds in slots that don’t require real money or extra bets
Gamble FeatureAn optional side game to potentially multiply winnings
GLI EuropeGaming Labs International, a global testing and certification agency
GamificationIncorporating game-like elements to boost player engagement
High RollerA player who makes large bets
House EdgeThe casino’s advantage in a game
iGamingThe online gambling industry, including casinos, sports betting, and poker
iTech LabsCertification organization for gaming systems and RNGs
JackpotThe top prize in a casino game
JurisdictionLegal area where a casino is registered and licensed
KSADutch Gaming Authority, overseeing gambling in the Netherlands
Know Your Customer (KYC)Verification process to confirm players’ identity and age
Loyalty ProgramRewards system for regular players
Match BonusCasino matches your deposit by a certain percentage (25, 50, 75, 100%)
Mobile CasinoAn online casino website accessible on mobile devices
MGAMalta Gaming Authority, a reputable European licensing body
MultiplierA feature that multiplies winnings by a specific factor
No Deposit BonusIncentives received without depositing money
ONJNNational Gambling Office, Romanian gambling regulator
Payout PercentageThe proportion of bets returned to players as winnings
PaylinesLines in slot games where matching symbols form winning combos
PaytableA chart showing payouts and rules for a specific game
Progressive BettingIncreasing bet sizes after wins or losses in a pattern
Progressive JackpotGrowing jackpots with life-changing payouts
RNGAn algorithm that produces random numbers to ensure fair game outcomes
RNG CertificationVerification that a game’s outcomes are genuinely random
RNG AuditAn evaluation of the random number generator used by a casino to ensure that it’s unbiased
RegulatorA governing body that oversees and licenses online casinos
Responsible GamblingTools and practices promoting safe gaming behaviour
Session LimitA restriction on the duration of a gambling session
SoftSwissA leading iGaming software provider for online casinos, sports betting, and crypto-based casinos across Europe
Software ProvidersCompanies that create casino games
SpelinspektionenSwedish Gambling Authority, a gambling industry regulator
Stacked SymbolsSymbols that appear on top of each other on a slot reel
Scatter SymbolTriggers bonus features in slot games
Sticky BonusA bonus that can’t be withdrawn but can be wagered
UKGCUnited Kingdom Gambling Commission, a leading gambling regulator
VolatilityRisk level, balancing payout size and frequency
VIP ProgramA loyalty program specifically designed for high rollers, offering exclusive rewards and benefits
WagerThe amount of money bet on a game
Wagering ContributionThe percentage of a bet that counts towards wagering requirements
Wagering RequirementCondition for withdrawing bonus winnings
Withdrawal LimitMaximum amount a player can withdraw within a time frame
Withdrawal TimeDuration taken to process and receive withdrawn funds
Wild SymbolSubstitutes for other symbols in slots