PlayFrank Casino Review & Rating

Bonuses & Promotions
PlayFrank Casino offers a three-tier deposit bonus package. The first deposit is matched 100% up to €100 with 50 free spins on Starburst. The second deposit offers a 50% bonus up to €200 with 50 free spins, and the third deposit provides 100 free spins. The wagering requirement is 35x.
VIP Program & Loyalty
The loyalty program is a multi-tiered system starting from “New Member” to “Prestige.” Players earn reward points that can be converted into bonus rewards. Premium and Prestige levels are invitation-only.
Games & Software
PlayFrank features over 2300 titles, including classic slots, video slots, jackpots, and live dealer games, with top video slots supplied by Synot, Blueprint Gaming, Pragmatic Play, and Netent.
Live Casino Section
Over 20 real dealer games available from Evolution and Ezugi in the PlayFrank live casino section, with availability varying by player location.
Mobile Experience
No dedicated app; the mobile version is user-friendly and mirrors the desktop version’s features and functions.
Banking & Payments
Supports various fiat payment methods including CashtoCode, Payz, MuchBetter, Neteller, Paysafecard, PayPal, Skrill, Visa and Mastercard. Withdrawals are processed within 0 to 6 business days, and deposits are instant.
Customer Support
Available via email at ‘care@playfrank.com’ or Live Chat. Support hours are from 8:00 am to 12:00 am CET, seven days a week.
Licensing & Security
PlayFrank is licensed by the UK Gambling Commission and the Malta Gaming Authority, employing 128-bit SSL encryption for data protection.
Restricted Countries
Restricted countries information is not explicitly stated, but country flags for the UK, Germany, Canada, New Zealand, and India may indicate available regions.
Localization Features
No language switch or country dropdown in the registration form, making it unclear what languages are available and who can play at PlayFrank.
Launch & Track Record
Operated by Aspire Global International LTD, a Malta-based MGA-licensed company. The terms of service show no indications of unethical behavior.

Read our detailed PlayFrank review below. Browse all EU casino reviews for alternative gaming options, or check other casinos’ bonus offers, game selections, payout speed, and more to see how PlayFrank measures up.

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Bonuses and Promotions

The bonus package offered by PlayFrank Casino applies on the first three deposits, offering you bonus cash and free spins. The bonus funds and free spins should be added to your account immediately after each deposit. The total potential value of the package is €300 in bonus cash and 200 free spins.

A minimum deposit of €20 is required to qualify for these bonuses.

DepositBonusFree SpinsGameExample
1st Deposit100% match bonus up to €10050StarburstIf you deposit €100, you’ll receive an additional €100 in bonus money
2nd Deposit50% bonus up to €20050StarburstA deposit of €200 would result in an extra €100
3rd DepositN/A100StarburstNo bonus cash, only free spins

To cash out any winnings from your bonus at PlayFrank, there’s a wagering requirement to consider. In essence, you’ll need to play through the bonus amount 35 times. So, if you’re granted a €10 bonus, you’d have to place bets totaling €350 (€10 x 35) before cashing out any related winnings.

This 35x playthrough also applies to wins from free spins.

While PlayFrank’s bonuses come with their perks, they’re also bound by specific terms. Not adhering to these terms might mean saying goodbye to both the bonus and its winnings. And if there’s ever a clash between the general terms and those tied to a particular promotion, the promotion-specific terms take the lead.

Remember, PlayFrank’s bonuses are limited to one per individual—and this extends to household addresses, emails, phone numbers, payment details, IP addresses, computers, mobile devices, e-payment accounts, app downloads, and shared computers.

The terms also highlight that players, when depositing for free spins, must first wager their deposit before making a withdrawal. Overlooking this step? You’ll lose those free spins and any winnings they’ve generated.

Now, is the PlayFrank bonus worth your time? It boils down to your gaming style and how much risk you’re willing to take on. If you’re into online slots—think Netent’s Starburst—and you’re playing more for fun than profit, these bonuses might offer a bit of extra fun.

The 35x wagering requirement stands out as more player-friendly, especially when other casinos often demand 50x or even more. But if you’re not into these playthrough demands or withdrawal limits, it might be time to scout out other casino bonuses and offers.

Daily Challenges

PlayFrank Casino’s Challenges are a system designed to incentivize and reward consistent gameplay. This concept is based on a series of tasks, or “Challenges,” that players complete for various rewards.

The entire system is gamified, with rewards symbolized by ‘piñatas’ and progression visualized as a ‘Track.’ Here’s a breakdown.

  • Challenges and Tracks

    The heart of this system revolves around completing daily challenges. These challenges could involve playing specific games or fulfilling certain conditions within the games. As you complete these challenges, you advance along a metaphorical track. Moving up the levels in these tracks enhances the excitement of the rewards you can earn.

  • Piñatas and Challenge Boosters

    The piñatas symbolize the daily challenges. Once a player chooses a challenge (piñata) and completes it, a reward is released. As you advance along the track, your piñata size increases, triggering a ‘Challenge Booster.’ This is an additional opportunity to win extra bonuses after completing a challenge.

  • Ring Upgrades and Bonus Track

    As you level up the ‘Bonus Track,’ the ring representing your piñata upgrades from bronze to silver and finally to gold. Each upgrade represents an increase in the bonus amount you could win.

  • Reward Scale

    Your chances for bonuses progressively increase as you level up. After completing a challenge, you could win bonuses of 50%, 75%, or even 100%. The initial Challenge Booster provides an extra chance for a 50% bonus, and as you progress, you can earn additional opportunities for a 75% or 100% bonus.

  • 24-hour Cycle and Extra Rewards

    The challenges reset every 24 hours, ensuring fresh opportunities daily. Completing all challenges within this timeframe rewards you with an extra bonus. This concept ensures continued player engagement.

  • Challenge Bar

    Another exciting feature is the challenge bar. As you complete challenges, this bar fills up. Once it’s full, you’re granted another reward.

The true value of these challenges, we think, is subjective and largely depends on the player’s perspective, goals, and preferences.

VIP and Loyalty Benefits

PlayFrank Casino’s loyalty program is a structured rewards system designed to enhance players’ gaming experience and offer additional benefits that become increasingly valuable as players ascend the loyalty ladder.

There are several tiers in the program, starting from New Member and culminating in Prestige, with each higher level offering more advantageous rewards.

As a participant in the program, you start earning reward points as soon as you begin playing. The more you play, the more points you collect, and these points can be converted into bonus rewards.

As you accumulate more points, your Loyalty status improves, unlocking more benefits. Premium and Prestige levels, however, are exclusive and only available through invitation.

Here are a few points to note about their loyalty program:

  • Loyalty Package Benefits

    These are activated the day after your status is upgraded. For Platinum, Premium, and Prestige levels, the welcome package bonuses are offered over a three-day period.

  • Sunday Bonus

    This bonus is issued when a deposit has been made in the previous 14 days and is credited to your account upon login. However, if you’ve been upgraded over the weekend, the welcome package bonus takes precedence over the Sunday promotion.

  • Monthly Cashback Bonus

    This is calculated based on house winnings on all games for one full calendar month and is issued on the 3rd Monday of the following month. You have to contact your Personal Account Manager to claim your monthly cashback bonus.

  • Earning Reward Points

    Your loyalty level improves as you collect more Reward Points. You can check your status by logging into your account and going to the “My Rewards” section.

The casino also reserves the right to modify, cancel, or suspend the loyalty program and the earning and/or redemption of Reward Points at any time, albeit with two weeks’ notice given to players. And any breach or misuse of the PlayFrank Terms and Conditions or the Loyalty Program may result in the loss of a Loyalty Level, forfeiture of accumulated Reward Points, and potential account closure.

The Loyalty Program is available only to players from certain jurisdictions, and the Sunday bonus requires a verified email address. Reward Points that remain unused for three months will expire.

A player can opt-out of the loyalty program, but doing so results in the loss of all accumulated points.

Casino Game Offerings

In total, there are over 2300 games on PlayFrank Casino to choose from if you’re playing from Europe, including classic slots, modern video slots, jackpots, and live dealer games. Popular video slot machines by Synot, Blueprint Gaming, Pragmatic Play, Netent, Spinomenal, and Play’n GO are the main attraction here.

Featured GameSoftware Provider
Big Bass BonanzaPragmatic
John HunterPragmatic
Book of DeadPlay’n GO
Wolf GoldPragmatic
Mythical RichesSpinBerry
Lucky Jack: Book of RebirthSpinomenal
Temple of TormentHacksaw
Shuriken LegendSYNOT
Big Bass SplashPragmatic
Fire JokerPlay’n GO
Book of Secrets ExtraSYNOT
Story of Medusa 2: The Golden EraSpinomenal
Fluffy FavouritesEyecon
Mystery Joker 6000Play’n GO
Legacy of DeadPlay’n GO
Drop the WildsSpinBerry
Wanted Dead or WildHacksaw
Quest of GodsRuby Play
Legion GoldPlay’n GO
Dragons ClusterbusterRed Tiger
Fairytales BeautiesSpinomenal
Rise of Olympus 100Play’n GO
9 Pots of GoldMicrogaming
Secret of DeadPlay’n GO
Fluffy Favourites FairgroundEyecon
Sultans Palace FortunePariplay
Majestic KingSpinomenal
Primate KingRed Tiger

PlayFrank Casino Top Games

Note: Unlike some other online casinos, PlayFrank does not provide an on-hover option to see the essential game details before playing, such as RTP (Return to Player), max win, and minimum and maximum possible bet sizes.

Still, based on our playing experience, we know that the RTP in this casino, as well as in its sister sites such as Jackie Jackpot, Spinrio, and TradaCasino—all run by AG Communications Limited (Aspire Global)—tends to have poor slot game RTPs.

For instance, Play’n GO’s ‘Book of Dead’ runs at 84% at PlayFrank, compared to top-rated online casinos like Winz.io, where it runs at 96.21%.

Jackpot Games

Among the PlayFrank top jackpots are games by Blueprint Gaming and a few from NetEnt. Here are the featured titles (Vegas Night Life is by NetEnt, and the rest are by Blueprint):

  • Mega Bars Find The Lady Jackpot King
  • King Kong Cash Go Bananas Jackpot King
  • Crabbin for Cash Jackpot King 
  • Mega Bars Big Hit JPK
  • 7s Deluxe Fire Wheel JPK
  • King Kong Cash JackpotKing
  • Funky Pharaoh Jackpot King
  • Eye of Horus: The Golden Tablet Jackpot King
  • Fishin Frenzy Big Catch
  • Vegas Night Life

The biggest jackpot slots in Europe, such as Mega Moolah, are not offered; however, they used to be available before PlayFrank was run by EveryMatrix NV Group.

Casino Free Play Options

While free play may be restricted in some countries, PlayFrank Casino generally allows players to try slot machine games without registering.

To do this, players simply need to select a game and click the “Try for Fun” button to play for free. In this mode, you’ll be playing for enjoyment, and any winnings you may accrue will not be withdrawable.

Learn more about online casino games here.

Online Live Casino Section

Aside from slots and jackpots, PlayFrank offers some of the most popular real money table games found in EU live casinos. There are over 20 real dealer games available from Evolution and Ezugi, primarily featuring Live Show and Indian card games such as Andar Bahar, and Teen Patti.

Evolution Gaming
  • Funky Time
  • Crazy Time
  • Super Andar Bahar
  • Crazy Coin Flip
  • Teen Patti
  • Gonzo’s Treasure Hunt
  • Ultimate Texas Hold’em
  • Texas Hold’em Bonus Poker
  • Super Sic Bo
  • Side Bet City
  • First-Person Mega Ball
  • First-Person Dream Catcher
  • Three Card Poker
  • Dream Catcher
  • Monopoly Live
  • Mega Ball Live
  • Casino Holdem
  • Deal or No Deal
  • Caribbean Stud Poker
Ezugi
  • 32 Cards
  • Teen Patti
  • Lucky 7
  • Bet on Teen Patti
  • Andar Bahar

We’ve played here from Ireland and noticed that American, French, and European roulette, as well as blackjack games, are not available. See the image below.

No Blackjack Games at Playfrank

Overall, the live game section appears quite limited compared to popular casinos like BC.Game, Bitstarz, and Winz.io, all of which offer blackjack and roulette games from several live casino software providers.

Casino Software Providers

ProviderDescription
BetsoftCinematic 3D graphics, innovative slots with immersive themes
EzugiSpecializes in live dealer games like blackjack, roulette, and baccarat
iSoftBetVisually appealing slots based on movies/TV shows, table games
MicrogamingIndustry giant offering slots, table games, and progressive jackpots
NetEntHigh-quality slots with innovative mechanics and unique themes
PariplayDiverse slots and instant-win games with social gaming elements
Play’n GOWide array of mobile-friendly slots, table games, and video poker
PlaysonHD slots with captivating graphics and themes
QuickspinInnovative slots with unique bonus features and storylines
Red RakeDiverse portfolio of slots and bingo games with creative design
SpinomenalLightweight, fast-loading slots with various themes and features
Stakelogic3D slots with innovative features, classic and modern gameplay
SYNOTSlots and lottery games focusing on simplicity and classic gameplay
WazdanVariety of slots with unique features like volatility levels
YggdrasilInnovative slots with stunning graphics and immersive storylines

While the selection of game providers at PlayFrank Casino includes some well-known gambling industry names, it’s quite limited compared to other online casinos in Europe, especially those powered by SoftSwiss, presenting over 100 casino game providers.

PlayFrank Mobile Version and App

There is no app available, but the mobile casino version of PlayFrank is not much different from those offered by some of the top-rated EU casinos, such as Winz Casino or Bitstarz.

It equally provides a great way to play online slot machines and live casino games on the go, is easy to use, and has all of the same features and functions as the desktop version.

Playfrank Mobile Casino on iPhone 12

With their mobile version, users can conveniently deposit and withdraw funds using bank cards and e-wallets, and take advantage of PlayFrank’s bonuses and promotions, just as they would if they were playing on their desktop computers.

Payment Methods Selection

PlayFrank Casino provides players with a number of payment methods that are typically found in the best online casinos.

  • Payment Methods

    PlayFrank Casino offers a variety of payment methods for players to choose from. These include CashtoCode, ecoPayz (now Payz), MuchBetter, Neteller, Paysafecard, PayPal, Skrill, and traditional credit/debit cards like Visa/Mastercard.

  • Instant Deposits

    All their payment methods provide instant deposits. This means you can start playing immediately after transferring funds into your PlayFrank Casino account.

  • Withdrawal Times

    While all payment methods offer instant deposits, not all support withdrawals. The withdrawal times for those that do range from 0 to 6 business days. The quickest are MuchBetter, Neteller, PayPal, and Skrill, which can process withdrawals within 0 to 2 business days. Payz requires 0 to 4 business days, while Visa and Mastercard might take between 0 to 6 business days.

    Withdrawals are not possible with CashtoCode and Paysafecard, likely due to the nature of these payment types.

  • Accepted Currencies

    PlayFrank supports a wide range of currencies. The most universally accepted across all payment methods are the Euro (€), US Dollar ($), and British Pound (£). Other currencies such as Canadian Dollar (C$), Indian Rupee (₹), Swedish Krona (KR), South African Rand (R), Chilean Peso (CLP), and Peruvian Sol (S) are also accepted, but their availability depends on the specific payment method chosen.

Customer Support Options

If you find yourself needing assistance with queries related to your online gaming account – such as verification, games, deposits, withdrawal times, or any other issues – PlayFrank can be reached via email at care@playfrank.com or through their Live Chat feature.

However, unlike many top-rated casinos that offer 24/7 support, PlayFrank’s customer service is only available from 8:00 am to 12:00 am CET, seven days a week. For self-help options, there’s an FAQ section quite packed with general information.

Licensing, Security and Fairness

  • Licensing

    PlayFrank Casino is licensed by the UK Gambling Commission (account number 39483) and the Malta Gaming Authority (MGA). The games are operated by Aspire Global International LTD, a Malta-based company with registration number C48328. Aspire Global International LTD is fully MGA-licensed and owns PlayFrank. These active remote licenses confirm its legitimacy.

  • Security

    Security measures at PlayFrank Casino include 128-bit Secure Socket Layer (SSL) encryption technology to protect sensitive data. Payment processing is handled by Aspire Global International LTD.

  • Fairness

    PlayFrank emphasizes its commitment to fair play, as seen on its terms and conditions page, and is powered by the fully licensed Aspire Global International LTD. Furthermore, there’s a clear complaint and dispute resolution process available, including escalation to an independent third party, specifically ThePOGG, if needed. The terms of service appear reasonable, with no indications of unethical behavior.

Languages and Restricted Countries

PlayFrank’s approach to languages and country restrictions is somewhat ambiguous. The terms and conditions don’t specify which countries can or can’t access the casino site.

Interestingly, the registration form lacks a country dropdown—a feature commonly found in other online casinos. There’s also no option to switch languages.

Yet, the site footer displays flags for the UK, Germany, Canada, New Zealand, and India, hinting at potential target markets. We can confirm that players from Ireland can access the site, as we successfully played from this location.

Conclusion and Final Thoughts

PlayFrank Casino might be a good fit for certain players. If you’re on the hunt for the first deposit up to 100 EUR paired with reasonable wagering requirements of 35x, PlayFrank could be on your radar.

Those who have a soft spot for classic slots, with offerings from names like Redrake, Synot Games, iSoftbet, IGT, and Wazdan, will likely see the appeal.

Holding licenses from both the Malta Gaming Authority and the UK Gambling Commission, PlayFrank’s commitment to game fairness and safety is evident—making it a trustworthy choice.

In terms of bonuses and promotions, they’re pretty standard—nothing too flashy. While they have a decent range of software providers, there’s room for expansion, especially in the live dealer games department.

And for the crypto enthusiasts, this might not be your spot, as crypto games are absent.

Though they don’t offer round-the-clock customer support, our interactions with their team—especially regarding bonus wagering—were commendable.

But if PlayFrank doesn’t quite hit the mark for you, or if there are specific features you’re after that they don’t offer, it’s worth exploring other casino options.

PlayFrank Online Casino FAQs

PlayFrank Casino on iPad Pro

What bonuses are offered by PlayFrank Casino?
PlayFrank Casino offers a three-tier deposit bonus package. The first deposit is matched 100% up to €100 with 50 free spins on Starburst. The second deposit offers a 50% bonus up to €200 with 50 free spins, and the third deposit provides 100 free spins. The wagering requirement for these bonuses is 35 times, meaning you must bet the bonus amount 35 times before withdrawing any winnings.
How does PlayFrank’s loyalty program work?
PlayFrank Casino’s loyalty program is a multi-tiered system that rewards players with points as they play. The more you play, the more points you collect, which can be converted into bonus rewards. The program includes several levels, starting from “New Member” to “Prestige,” with each higher level offering more benefits. Premium and Prestige levels are invitation-only.
What types of games are available at PlayFrank?
PlayFrank offers over 2300 games, including classic slots, modern video slots, jackpots, and live dealer games. Popular video slot machines by providers like Synot, Blueprint Gaming, Pragmatic Play, Netent, and others are available. Live dealer games from Evolution and Ezugi are also part of the selection.
Can I play games on my mobile device?
Yes, PlayFrank Casino offers a mobile version with online slot machines and live casino games on the go. It includes all the features and functions of the desktop version, including deposits, withdrawals, and access to bonuses and promotions.
What are the deposit and withdrawal methods?
Various fiat payment methods are supported, including CashtoCode, Payz, MuchBetter, Neteller, Paysafecard, PayPal, Skrill, and Visa and Mastercard bank cards. Withdrawals are processed within 0 to 6 business days, and deposits are instant.
Is PlayFrank Casino licensed and secure?
Licensing is provided by the UK Gambling Commission and the Malta Gaming Authority. Security measures include 128-bit SSL encryption technology for data protection.
What are PlayFrank’s Daily Challenges?
PlayFrank Casino’s Daily Challenges are gamified tasks that players complete for various rewards. Challenges may involve playing specific games or fulfilling conditions within games. Completing challenges advances players along a metaphorical track, enhancing the excitement of the rewards.
How does PlayFrank support responsible gambling?
Responsible gambling is promoted through self-exclusion options and adherence to fair play principles. Licensing by reputable authorities such as the Malta Gaming Authority and the UK Gambling Commission ensures a fair gaming environment.
How can I contact customer support?
Customer support is reachable via email at ‘care@playfrank.com’ or through Live Chat. Support hours are 8:00 am to 12:00 am CET, seven days a week.